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Welcome to our comprehensive FAQ section, designed to provide you with quick and helpful information. Whether you’re new to our platform or a seasoned user, you’ll find answers to the most commonly asked questions here.
Your travel documents, including itineraries and tickets, are delivered electronically through email. Ensure you provide a valid email address during the booking process.
As part of our eco-friendly approach, eTravel primarily delivers electronic documents. However, if required, we can arrange for physical copies at an additional cost.
Once your booking is confirmed, you’ll receive a confirmation email with a tracking link. Use this link to stay updated on the status of your travel documents.
Yes, we offer express delivery for urgent cases. Contact our customer support team, and they will assist you in arranging the fastest delivery option available.
In the rare event that you do not receive your travel documents, please contact our support team +60108666088 immediately. We’ll ensure a swift resolution to minimize any inconvenience.
To maintain the security of your travel information, we do not allow changes to the delivery address after the booking is confirmed. Please ensure accuracy during the booking process.
Our standard electronic delivery is included in the booking fee. Physical document delivery may incur additional charges, which will be communicated during the booking process..
The estimated delivery time for physical documents varies based on your location. Our team will provide you with a delivery timeframe at the time of booking.
Yes, if you prefer, you can arrange to pick up your travel documents at our office. Contact our support team to coordinate a convenient time for collection.
If you identify any errors in your travel documents, please notify our support team immediately. We’ll work swiftly to rectify any inaccuracies to ensure a smooth travel experience.
For any additional questions or concerns, feel free to reach out to our customer support team. Safe travels with eTravel @ +60108666088
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), bank transfers, and secure online payment gateways.
Absolutely. Our website employs advanced encryption technology to secure your payment information. Your transactions are processed securely through trusted payment gateways.
At the moment, we require full payment at the time of booking. We do not support partial payments or installment plans.
Refund requests are subject to our cancellation policy. Please refer to the terms and conditions provided during the booking process. You can initiate a refund request by contacting our customer support team.
Yes, we periodically offer discounts and promotions. Keep an eye on our website, newsletter, and social media channels for the latest updates on special offers.
Once a booking is confirmed, the payment method cannot be changed. If you encounter any issues or need assistance, please contact our support team for guidance.
Your payment history can be accessed by logging into your eTravel r account. Navigate to the ‘My Bookings’ section, where you’ll find a detailed record of your payments.
No, for your security, we do not store your payment details on our website. All payment information is processed securely through our payment partners.
- We accept payments in various currencies. During the booking process, you can select your preferred currency, and our system will provide you with the applicable exchange rates.
For any specific payment-related queries or concerns, please reach out to our responsive customer support team. Your trust and satisfaction are paramount to us at eTravel
Frequently Asked Questions (FAQ) for Car Rental
To rent a car, simply visit our website or contact our customer service. You can also visit one of our physical locations to make a reservation.
You will typically need a valid driver’s license, a credit card in your name, and proof of insurance. Additional requirements may vary, so check our rental policies for specific details.
The minimum age to rent a car is usually 21 years old. However, some car categories may have different age requirements. Check our terms and conditions for accurate information.
Yes, you can add an additional driver to your rental for an extra fee. The additional driver must meet the same age and licensing requirements.
We offer a variety of cars, including sedans, SUVs, and even luxury vehicles. You can choose a car based on your preferences and needs.
Basic insurance is often included, but coverage may vary. We recommend reviewing our insurance options to choose the coverage that best suits your needs.
Our cancellation policy varies based on the type of reservation. Please refer to our cancellation policy page or contact our customer service for detailed information.
If you need to extend your rental, contact our customer service as soon as possible. Extensions are subject to availability and additional charges.
Yes, we offer one-way rentals. Additional fees may apply, and availability depends on the locations involved. Contact us for more information.
In case of an accident or breakdown, contact our emergency assistance line immediately. We will guide you through the necessary steps and provide support.
Feel free to customize these questions and answers based on the specific details of your car rental service.
